CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF STUDY
The online food ordering system
is one of the latest servicers most fast food restaurants in the western
world are adopting. With this method, food is ordered online and delivered
to the customer. This is made possible through the use of electronic
payment system. Customers pay with their credit cards, although credit card
customers can be served even before they make payment either through cash
or cheque. So, the system designed in this project will enable customers go
online and place order for their food.
Due to the great increase in the
awareness of internet and the technologies associated with it, several
opportunities are coming up on the web. So many businesses and companies
now venture into their business with ease because of the internet. One of
such business that the internet introduced is an online food ordering
system. In today’s age of fast food and take out, many restaurants have
chosen to focus on quick preparation and speedy delivery of orders rather
than offering a rich dining experience. Until recently, most of this
delivery orders were placed over the phone, but there are many disadvantages
to this system.
It
is possible for anybody to order any goods via the internet and have the
goods delivered at his/her doorsteps. But while trying to discuss the
transfer method of the goods and services, attention is focused on the
payment mode. In other words, how possible is it to pay for goods and
services via the internet? This then leads to the discussion of the
economic consequences of digital cash. What are the implementations from
the view point of economic? Since the world is fast becoming a global
village, the necessary tool for this process is communication of which
telecommunication is a key player. A major breakthrough is the wireless telephone system which comes in
either fixed wireless telephone lines or the Global System of Mobile
communication (GSM).
What
I propose is an online ordering system originally designed for use in
college cafeterias, but just as applicable in any food delivery industry.
The main advantage of this system is that it greatly simplifies the
ordering process for both the customer and the restaurant. The system also
greatly lightens the load on the restaurants end, as the entire process of
taking orders is automated. Once an order is placed on the webpage that will
be designed, it is placed into the database and then retrieved, in pretty
much real-time, by a desktop application on the restaurants end. Within
this application, all items in the order are displayed, along with their
corresponding options and delivery details, in a concise and easy to read
manner. This allows the restaurant employees to quickly go through the
orders as they are placed and produce the necessary items with minimal
delay and confusion. The greatest advantage of this system is its FLEXIBILITY.
1.2
STATEMENT OF PROBLEM
As
industries are fast expanding, people are seeking for more ways to purchase
products with much ease and still maintain cost effectiveness. The vendors
need to purchase the products in order to sell to end users. The manual method
of going to their local food sales outlets to purchase food is becoming
obsolete and more tasking. Food can be ordered through the internet and
payment made without going to the restaurant or the food vendor. So there
is need for a wide range of publicity and enabling direct order, processing
and delivering of food through online system. For this system, there will
be a system administrator who will have the rights to enter the menu with
current prevailing prices.
1.3
OBJECTIVES OF STUDY
This study lays out a
framework for a new system to be developed and brought to the market for
maximum use and to create an avenue through the web where users can log on
to our server and make a selection of whatever goods or food they like and
subsequently pay via the internet. The following are the objectives this
would bring:
1. The home page of this web
interfile provides an avenue where customers will be able to gather more
and reliable information about what the fast food industry really does.
2. The products and services
offered would provide the customers with all the different categories of
available products that they can choose and select from.
3. This will provide a user
friendly environment between the customer and employee thus increasing the
efficiency of the food ordering system.
4. There will also be an
online purchase form with which valued customers will be using to get in
touch with any of their request whenever the need arises.
5. It will also help for easy
retrieval of orders made by the customers.
1.4 SCOPE OF STUDY
In this project, a fast food
company is designed and KRISPY FAST FOOD, AWKA is taken as a case study to
enable customers order for food and get it delivered accordingly and also
to reduce the long queues of customers at the counter ordering for food and
to reduce the work lord on the employees.
The following things are
among other things that are discussed and what the software would handle:
About the fast food company
The fast food and the
services offered there
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